CVS Health

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Patient Care Technician: Multi-Dose Packaging Call Center

at CVS Health

Posted: 3/18/2020
Job Status: On Call
Job Reference #: 1239826BR
Keywords: call center

Job Description

Job Description
* Please note: this position is not work from home and will report to our La Habra Call Center location.

Work as part of the Retail Customer Care team on a premier pharmacy service program, Multi-Dose Packaging. This team delivers high levels of customer service to our patients via both scripted and non-scripted interactions to ensure they have a seamless experience filling their Multi-Dose packaged prescriptions at CVS Pharmacy. Agents will be responsible for assisting patients with operational needs, as well as identifying, presenting, enrolling and managing patients in the CVS Multi-Dose Packaging product with a goal of improving the levels of care provided to our patients.

Required Qualifications
* 1-3 years patient care experience in any healthcare field
* Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to patients over the telephone
* Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients having chronic conditions and/or complex therapies
* Ability to build and maintain strong, trusting relationships with patients
* Ability to problem solve, and work well both independently and as part of a collaborative team
* Proficient to advanced PC skills, including Windows-based applications
* Flexibility in work schedule
* Ability to complete all required training programs

Preferred Qualifications
* 2 to 3 years call center experience with a focus on excellence in service delivery desired
* 2 to 3 years knowledge and experience working in retail and/or alternate pharmacy setting
* Valid California Pharmacy Technician license
* Bilingual-Spanish

Verifiable High School diploma or a GED

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!