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IT Telecommunications - Advisor

at CVS Health

Posted: 3/9/2020
Job Reference #: 1221430BR

Job Description

Job Description
The IT Avaya Telecommunication Advisor position is responsible for the implementation and maintenance of telephone hardware and software in a very complex and high paced, multi-tasking environment.
The Advisor will be responsible for the implementation of telephony applications and hardware pertaining to the Avaya PBX's and related adjuncts, both Avaya and non-Avaya, such as System and Session Manager, Avaya CMS, Avaya Media-servers and gateways, Avaya phones, Contact Analyzer, Control Manager, Breeze/Presence, Virtual Hold and potentially Oracle SBC support. Other duties include adding, moving and changing telephone systems and providing support to all Enterprise locations. Additionally, the Advisor may provide hands-on implementation at remote facilities to install media-gateways and servers, IP telephone sets, IP telephone scope, which may also include managing vendors on-site to ensure specifications are maintained and architectural design is adhered to.
The Advisor will work cross-organizationally to set-up and/or resolve issues with the network infrastructure team, call recording teams or call routing teams. Designing system layouts/configurations and planning new product implementations including pricing for new projects to meet business needs are also included in the responsibilities. The position will be a 24x7 rotation providing tier support for issues and guidance to peers.

Required Qualifications
5-8 years of experience supporting Avaya Communication Manager, System Manager, Session Manager, Media Gateways and Servers, Avaya IP Telephone, Vector knowledge, IP design and Maintenance.

Preferred Qualifications
Hands-on experience and working knowledge of Avaya Aura Communication Manager systems and adjuncts.
Knowledge of Avaya System Installation and Patch Management across a multi-site environment
* Knowledge of carrier services and interfaces
* Experience with problem solving, trouble shooting
* Experience and willingness to mentor and motivate others and work well within and across teams
* Strong interpersonal skills, both oral and written
* Strong organizational skills
* Ability to think outside the box
* Proficient with MS Office Applications, Windows Operating System, Linux Operating Systems

Bachelor degree or equivalent work experience required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!