CVS Health

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Call Center Customer Service Representative - Work From Home

at CVS Health

Posted: 4/2/2020
Job Status: On Call
Job Reference #: 1234033BR
Categories: Customer Service

Job Description

Job Description
Are you interested in a flexible work schedule where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health as a Customer Care Representative in one of our many call center offices. We are currently hiring support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. You have the ability to make an impact on others through this fun and fast paced Customer Care position.
We have a comprehensive training program to ensure your success on the team, in addition to competitive pay and benefits, and Work from Home opportunities after 6 months of strong and sustained performance on the team.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules starting at 30hrs per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 days a week, 7am-11pm EST.
We also offer advancement opportunities so you can grow within the Call Center or move to another role within CVS Health. In addition to career growth, other benefits offered include:
- Competitive pay and benefits, with a minimum of 16 days off per year, plus we observe 6 holidays and offer 4 floating holidays
- Full Benefit package including: Medical, Dental, Vision, 401K
- Tuition Reimbursement-Eligibility for up to 3K per year
- Fast track career progression-including a self-paced advancement program
- CVS Employee Discount Programs

Required Qualifications
· Must live within 75 miles to the Orlando, FL office
- 6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

At the end of the application, you will be automatically redirected to the Virtual Job Try Out, which is a required step in order for your application to be considered complete.
Be sure you give yourself plenty of time, as this is a very important part of the application process! On average, the Virtual Job Tryout takes 30 - 45 minutes to complete.


The Virtual Job Tryout can be completed on your mobile device, laptop, desktop or tablet. Please ensure you are selecting the device in which you will use to complete the virtual job try out via the drop down menu - "Device Type".
Each device will need speakers or headphones to hear instructions.

The Virtual Job Tryout works best when using Google Chrome or Mozilla Firefox browser.

If you experience technical issues during the virtual job try out please contact the help-desk at: 1-877-451-1695
M-F 8:00 a.m.- 8:00 p.m. ET

Preferred Qualifications
- Experience working in a Call Center environment
- Healthcare related experience
- Healthcare certification (ex: Med Assistant)

- Verifiable High School diploma or equivalent

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!